The “Company” means Íshestar.
The “Purchaser” means the individual, or a company, who purchases The Product according to the terms and conditions set out herein and/or each participant in the tour.
The “Contract” means the contract according to the terms and conditions set out herein between The Company and The Purchaser for the sale and purchase of The Product. The Contract is binding for both parties when The Purchaser has confirmed an order for The Product and receives the receipt of a payment or order confirmation from The Company.
The “Product” means the product as described in The Purchaser´s order confirmation whose specifications are also described on the website: www.ishestar.is.
The “Purchaser´s order” means an offer from The Purchaser to purchase The Product according to the Terms and Condition set out herein.
Customer Service Department
Our Customer Service Department is available to assist you should a problem arise with your order and/or if you need any further information regarding The Product. Further information about how to contact the Customer Service Department is on The Company´s website, www.ishestar.is or send an e-mail to [email protected].
Pricing and terms of payment
All of our prices are listed on our website, www.ishestar.is. Our prices include VAT and taxes. The Product and our service are prepaid. Upon a payment, The Purchaser will receive from The Company an order confirmation and a receipt of a payment sent according to given contact information by The Purchaser.
In our day tours up to two children or youth may travel with each adult, paying full fare.
Cancellation policy, refund
Our Customer Service Department is available to assist you should a problem arise with your order and/or if the Purchaser wishes to cancel his order. In cases where The Purchaser wishes to make a cancellation regarding his order for a day tour it is necessary to contact the Customer Service Department, without unreasonable delay.
Reservation can be canceled 24 hours prior to tour departure with 10% administration fee . Cancellations for day tours received after 24 hours will be charged full price.
Preliminary groups bookings for day tours can be canceled 72 hours prior to the tour. The cancellation must be sent via e-mail, [email protected], or The Purchaser can contact our Customer Service Department according to the information on our website, www.ishestar.is. Refund can take up to 10 business days to show on The Purchaser´s bank account.
If the day tour is canceled by The Company, for example, due to bad condition considering the weather or other reasons, the Purchaser will be offered another date for the tour, or The Company will reimburse The Purchaser in full according to his request thereof.
Safety rules, responsibility of participants etc.
The age limit for all tours is 8 years. Excluded is the Viking tour where the age limit is 12 years old and the Family adventure where the age limit is 6 years. Due to possible damage to unborn children and the woman herself in case of an accident pregnant women are not permitted to join the riding tours.
People under the influence of alcohol or intoxicating drugs are not permitted on the riding tours.
Please note that the weight limit for all tours is 110 kg (240 lbs).